Over 1 million intelligent text messages sent to help our tax-payers resolve their tax queries
HMRC say intelligent text message service has proven to be a useful tool in encouraging the use of their online services, and it’s now a key component of HMRC business as-usual activity.
Since its launch on 19 January, over 1 million text messages have been sent to tax-payers who called HMRC from a mobile phone.
HMRC say the service is helping tax-payers resolve their queries quickly and easily online, with 38% not going on to speak to an adviser or calling back within 7 days. If you phone an SPA member you do not need to wait 7 days
The texts are triggered by the call reason, and they deliver links that provide immediate access to relevant online content which tax-payers can use to resolve their query independently and at their own convenience if they are able to understand what to do. It is easier to phone an SPA member.